At Elite Fashion Shop, we combine timeless elegance with modern convenience in our shipping and returns processes. Just as we carefully select our premium menswear, luxury home essentials, and curated children’s collections, we’ve designed our policies to reflect the same commitment to quality and customer satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods

We offer two shipping options to suit your needs:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping (Orders over £50): Delivered via EMS within 15-25 business days after dispatch

International Customers: We ship worldwide (excluding certain Asian and remote regions). Please note that customs duties and taxes may apply depending on your country’s regulations.

Our Returns Promise

We offer a 15-day return policy from the date you receive your order. To be eligible for a return:

  • Items must be unused, in original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase must be provided

Non-Returnable Items: For hygiene reasons, we cannot accept returns on the following items:

  • Hot water bottles
  • Bath towels
  • Dressing gowns & bath robes with removed tags

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Template:
Dear Elite Fashion Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). The details of the item(s) are as follows:

– Product Name:
– Size/Color:
– Reason for return/exchange:

Please advise on the next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Authorization

Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number. Please do not send items back without this authorization.

Step 3: Package and Ship

Securely package your return using the original packaging if possible. Include the original invoice and write the RMA number clearly on the outside of the package. Ship to:

Elite Fashion Shop Returns
85 Centenary Way
Chelmsford, GB CM5N 1JZ

Step 4: Refund or Exchange Processing

Once we receive and inspect your return (typically within 5 business days of arrival):

  • Refunds: Will be processed to your original payment method within 10 business days
  • Exchanges: Your replacement will be shipped within 3 business days of approval

Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. For exchanges, we’ll cover the cost of shipping the replacement item to you via our standard shipping method.

Damaged or Incorrect Items

If your Elite Fashion Shop order arrived damaged or incorrect, please contact us immediately at [email protected] with photos of the damaged/incorrect item and packaging. We’ll arrange for a prepaid return label and expedite your replacement.

Refund Timeline

Refund processing times vary by payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Your bank may require additional time to post the refund to your account.

International Returns

For our international customers (excluding certain Asian and remote regions), please indicate “RETURN” on your customs form to avoid duties. We cannot refund original shipping costs or any customs fees paid on the returned items.

Should you have any questions about our shipping or returns policy, our customer service team is always pleased to assist at [email protected].